Click Here to access our returns portal.

 

CHRISTMAS RETURNS

Our Christmas returns period will run from 22nd November until 11th January.
Any order placed from 22nd November onwards will qualify for returns until 11th January.

CHRISTMAS DELIVERY CUT-OFFS

As we step into December, our team is working hard to make sure your orders arrive in time for all your festive gift-wrapping.

Last recommended order dates:

• 15th December – Standard International / European Delivery

• 18th December – Express Pre-Christmas Delivery for Europe / International
  (Please ensure the Express option is selected at checkout.)

• 19th December – UK Standard Delivery

• 20th December – UK Next Day Delivery

We do encourage you to place your order as early as possible to avoid seasonal delays. Our warehouse team is doing everything they can to get parcels out the door quickly, but once your package is with the courier, we aren’t able to speed up or influence their delivery schedule.

Please also note that our Customer Service team will be taking a well-deserved break from 24th to 29th December. During this time, we encourage you to monitor your parcels progress via the tracking link and contact the courier directly for accurate, live updates. We’ll respond to all messages as soon as we’re back.

Thank you so much for your understanding, and we hope you have a wonderful festive season.

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Complete the following steps in order to process your return/exchange; 
    Step 1: Please email us at info@dubbleware.com with return you would like to have sent back.
    Step 2: Please specify between – Refund OR Exchange
    Step 3: For Exchange please specify what items you would like to exchange.
    Step 4: If your exchange is more than your original purchase please provide us with contact details that we may be able to contact you during the week in order to process this order.

Please send return package to;

How do I return or exchange an item? 

If you wish to return or exchange any items you must do so within 14 days of purchase (unwashed and unworn). In order to process a return or exchange, items must be returned to us in their original condition including packaging e.g. shoes must be returned within the shoe box they arrived in. Goods will be inspected when returned.

Who pays for the returning item?

The customer pays for all returns and exchanges. The item you are returning/exchanging is your responsibility until we receive it. As a result it is recommended you send the goods to us with a delivery service that insures you for the value of goods. We cannot refund the cost of postage of the item you are sending back to us.

How long will this take?

Please allow 10 working days for your request to be processed and appear in your account. We will keep you informed of any action taken concerning your request.

 

Brexit & Import Charges

 

Due to recent changes in the UK & EU’s trade agreements, customers living within the EU will no longer be charged VAT on their purchases from Dubbleware.

Please note, your order will be shipped on a DAP (Delivered at Place) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country. Our courier, Fedex, will contact you in advance of delivering the goods. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

We will update this as we get further information and trade history.